Schools have been closed until further notice. Potential reopening in two weeks.

Food Distribution:
Food and water supplies are being routed to area volunteer fire department (in Ebbs Chapel, go to the community center) to move them closer to each community. Residents can pick up there. This may begin to shift to alternate locations.

Donations can be taken to Cooperative Extension, 258 Carolina Dr. They are doing limited distribution at this site.
Beacon of Hope – Waived income requirement. Open 12-4 at 5111 US Hwy 25/70 in Marshall.
Little Ivy Baptist Church in Mars Hill,1053 Crossroads Parkway. 828-779-1991
Ebbs Chapel Community Center Food Pantry – Open 9-5 with food, water, and clothing

Groceries:

Walmart in Weaverville (getting stocked every two weeks)
Publix in Weaverville (getting stocked every few days)
Ingles (Marshall) – Cash only. Limited stock available. Got delivery today. Gas is open.
Ingles (Mars Hill) – Can use debit if it works. Limited stock available. Gas is open.
Holler Harm Reduction – Open 2-6 p.m. at 1685 NC-213 in Marshall
Road to Newport is open – Groceries and gas available. Accepting credit cards.
Road to Greeneville TN is open – Groceries and gas available. Accepting credit cards

Senior Meal Sites:
The following meal sites will be open on Friday, 10/4

Marshall, Shelton Laurel (open M-F 8-8, possible Sat)
Center Community, Upper Laurel

Water: Bottled water and bulk water (if you bring your own food container) at the Mars Hill Fire Dept. on Main St. Water is available at all volunteer fire departments and at cooperative extension.

Shelter: If you need shelter, the Madison Early College (5734 US 25-70 Hwy., Marshall) is the site for most of the county. Showers are open there. They are not a food distribution site.

Clothing and Household Items (Non-food): Donations are not needed at this time. There is a lot available. Residents who have been displaced or have lost their household goods are welcome to select what they need from the Madison High School cafeteria, open at 9 a.m.

Trash: Mars Hill Trash collection will be Tuesday 10/1. County trash sites are open. Hot Springs is taking household waste only.

Banks: First Citizen and SECU are open with ATMs.

Medical: Arrangements are being made for an oxygen filling station, insulin, medical kits with suturing materials, IV kits, and bandages to come into the county. We hope to have it available Thursday 10/3.

All branches of the Hot Springs Health Program are open during regular hours.
The Health Department is open, including WIC services, during regular hours. Tetanus shots are available at the Health Department.
Formula is available at the high school cafeteria and cooperative extension.
Medical facility at Ebbs Chapel and beside Little Creek Café are open for medical assessment and minor laceration care

Prescriptions:

The Hot Springs Health Program can help to fill existing prescriptions. You do not need to be a patient to be seen by them. Please bring your empty container with dosage information, if possible, and they will work to help with refills. They cannot get refills on expired prescriptions.
Marshall Pharmacy & Gifts is open at 9am and can help with over the counter and prescription medicines. They can help with emergency and non-emergency prescriptions no matter where they were originally filled.
Prescription Pad in Weaverville is available to support through their drive-through.

Mental Health:

Madison County Mental Health Support Line, 828-206-3290. Available 10am-7pm, 7 days a week, beginning 10/2. This is not a crisis line, you will be connected to a trained counselor
Mental Health Emergency, Mobile Crisis line, 888-573-1006

Welfare Checks: Resident Welfare checks, contact Madison County Emergency Operations Center at 828-649-1955 or email e911@madisoncountync.gov. Residents trying to connect with family members may call NC 211 (or 1-888-892-1162 if calling from out-of-state) to report missing loved ones.

Disaster Info: North Carolina has officially received a Major Disaster Declaration, making individuals in Madison County eligible for Individual Assistance through the FEMA. Individual Assistance provides financial aid and services to eligible individuals and households that have been affected by a disaster to assist with the recovery process.

Individuals can officially begin applying for Individual Assistance online at www.DisasterAssistance.gov, or by calling the application phone number at 1-800-621-3362 (TTY: 800-462-7585) between 7 a.m. and 10 p.m. EST.

FEMA:

Information for Homeowners and Rental Housing Owners: To avoid compromising your potential for FEMA reimbursement, it is recommended that you wait on FEMA before cleaning up.

If you cannot avoid starting the cleanup process, please make sure you take numerous photos of everything damaged before cleanup. Debris can be hauled within 12 feet of a state road. FEMA will eventually arrange pickup.

If you dispose of any items you MUST maintain a list of everything that is disposed. Include an estimated value and where it was disposed of. Create an inventory of what was lost with estimated date of purchase and amounted paid.

Farmers: Charles Zink of FSA will be in his office (296 Old Marshall Hwy, Marshall), open 8-10am, for farmers who have sustained loss of crop or livestock or who have had damage to their land. Phones are not working yet. You can email Charles at charles.zink@usda.gov. He will have a box at his office to drop off information if you miss him. There should be a load of feed and hay at the fairgrounds on Friday. More details to come.

Mail Service:

Mars Hill mail service has resumed.
Weaverville is coordinating Marshall mail deliveries.
Working to get Hot Springs established.

Mail delivery is postal mail only. No Amazon or other packages will be coming through. They are not able to handle them at this time. May need to reconsider Amazon orders coming into county.